Published on in “Business”, language — English. 8 pages.
Global outsourced customer care services market was valued USD 62.5 billion in 2014, with estimation of USD 84.7 billion by 2020, growing at 5.2% from 2014 to 2020 More
Published on: Nov 17, 2015
Global outsourced customer care services market is projected to reach USD 84.7 billion by 2020, as per a new research report by Radiant Insights, Inc. Swelling need for interaction through non-voice channels is estimated to boost global demand over the forecast period.
Customer service was the leading customer interaction activity segment and was valued USD 22.3 billion in 2014. It is expected to observe significant gains, with estimate of USD 30.4 billion by 2020 More