Chapter 18 Homework 1 of 1 http://ezto.mheducation.com/hm.tpx During the morning hours at a catalog sales department, telephone calls come in at the rate (Poisson) of 39
per hour. Calls that cannot be answered immediately are put on hold. The system can handle 8 callers on
hold. If additional calls come in, they receive a busy signal. The 3 customer service representatives who
answer the calls spend an average of 3 minutes with a customer. Use Table 1 and Table 2.
a. What is the probability that Plus
