Assignment Instructions
A. Your organization is preparing to offer your customers online bill payment as an option to the
traditional paper-bill. Consider what information do you need from your users to make this application a
success. Prepare your interview questions.
B. Your organization has offered online bill payment for 5 years now but customers have been slow to
adopt this method of payment. Your team has been tasked with learning why users are not using this
method and what enhancements a 更多
