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How to Coach Yourself and Others

Coaching and Counseling in Difficult Circumstances

出版日期 / “教育, 教育” / 语言—English / 158页
"When Every Word Matters" is about creating and expressing an attitude of empathy, which will prove useful every time when the way we see and experience things is different from the way our interlocutors do: Giving feedback, delivering bad news, dealing with unreasonable requests, criticism and complaints, conflict resolution, crisis communication, negotiating, intercultural communication, mediating, coaching, motivating and influencing people, ... 更多
Successful coaching requires knowledge about proven models and techniques and specific inter personal and leadership skills. 更多
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