The recently concluded customer service
week saw customer experience innovation
at unprecedented levels with activities
designed to wow customers delivered
with orchestrated precision. Given that
customer experience is and will continue
to be the new corporate battleground,
customer delight stemming from
convenience, access and personalization
are the brand strategy buzzwords.
Know Your Customer as a strategy
for both customer excellence and risk
management has become very basic,
and should no l 更多
